Protecting the privacy and personal data of our guests is a priority for Hotel Villa do Tanque. This Privacy Policy describes how we collect, use, store and protect the personal information provided by our guests during the reservation process and stay at our facilities.

1. Collection of Personal Information

   • Identification Data: We collect information such as full name, date of birth, address, telephone number and email address at the time of booking and check-in.

   • Payment Information: Credit card details or other payment methods are collected to process reservations and financial transactions. This information is treated securely and in accordance with current security standards.

   • Preference Information: Room preferences, special requests, and past stay history may also be collected to improve the guest experience.

2. Use of Collected Information

   • Reservation Processing: We use the information to manage reservations, perform check-ins and check-outs, and provide the contracted services.

   • Communications: We send booking confirmations, stay updates and promotional communications if the guest has consented to receive them.

   • Service Improvement: We analyze data to improve our services, personalize the guest experience, and develop new offerings.

3. Sharing Data with Third Parties

   • Service Providers: We may share information with third-party companies that provide essential services, such as payment processing, cleaning, maintenance, and marketing services. These third parties are contractually obligated to protect data in accordance with this policy.

   • Legal Obligation: We may disclose personal information if required to do so by law, regulation or court order.

   • Guest Consent: We will only share additional information with the guest's prior consent.

4. Data Storage and Security

   • Security Measures: We implement appropriate technical and administrative measures to protect personal data against unauthorized access, disclosure, alteration or destruction.

   • Data Retention: We retain personal information for the period necessary to fulfill the purposes described in this policy, in compliance with applicable legal requirements.

5. Guest Rights

   • Access and Correction: Guests have the right to access, correct or update their personal information stored in our system.

   • Withdrawal of Consent: Guests may withdraw their consent to the processing of their data at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

   • Data Deletion: Guests may request deletion of their personal information, subject to legal data retention obligations.

6. Use of Cookies and Tracking Technologies

   • Cookies: We use cookies to improve your experience while browsing our website, remember preferences and analyze website usage. Guests can manage cookie preferences through their browser settings.

   • Tracking Technologies: In addition to cookies, we may use other tracking technologies to collect information about how guests interact with our website and online services.

7. International Data Transfers

   • Data Location: The personal data collected may be transferred to and stored on servers located outside the guest's country of residence.

   • Adequate Protection: We ensure that any international transfer of data is carried out in compliance with applicable data protection laws, ensuring adequate levels of protection.

8. Changes to the Privacy Policy

   • Updates: Hotel Villa do Tanque reserves the right to modify this Privacy Policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.

   • Notification of Changes: Guests will be notified of significant changes to this policy via email or other appropriate means of communication.

9. Contact for Privacy Issues

   • If you have any questions, concerns or requests regarding this Privacy Policy, please contact us via email contato@hotelvilladotanque.com.br